24/7 Middleware Support

Ensure your critical Integration systems and interfaces are professionally supported

As the hub of your organisation, it is critical to the business to ensure that your Integration solution and its associated interfaces are well supported. Adaptiv run a dedicated Integration support desk for clients, and the Adaptiv team can monitor and maintain your environments to ensure uninterrupted service.

The Adaptiv team can integrate into your service desk processes to ensure that the service desk remains the single point of truth for any live issues.

Integration Support 24 x 7

  • Integration Service Management
  • 2nd and 3rd line support for Integration Environments
  • 24×7 support horizon
  • Seamless integration to existing support infrastructure
  • Knowledge management aligning support practice to business processes
  • Tiered structure to meet differing organisational support requirements

Interface Healthcheck

  • Review interfaces based on an best practise checklist
  • Enables a business understanding of integration risk
  • Identifies areas of strength and weakness
  • Enables clarity on business case drivers for change
Support - Adaptiv