Round-the-clock professional middleware support.
This is what we do
Welcome to always-on service and 24/7 support for your integration middleware.
We run a dedicated integration support desk for our clients where our team monitor and maintain your environments to ensure you have uninterrupted service.
We can also directly integrate Adaptiv support services into your processes. So your service desk remains the single point of truth for any live issues.
This is what you get
Your integration solution and associated interfaces are at the hub of your organisation. They are mission-critical to your business operations.
So nothing is more important than support and service you can depend on – day in, and day out.
We provide second- and third-line support for your environment from within your existing support infrastructure. So the support function is seamless and consistent.
We align our knowledge management to reflect your business processes. And, as we know that one size doesn’t fit all, we structure our support offerings to meet your organisational needs.
Our team implement service health checks to ensure that your platform and interfaces are running optimally, catching service degradation well before maintenance-related service outages impact you.
So what do you get? An integration solution that keeps on working. Round the clock.
WHAT THEY SAY ABOUT US
The project was done on time and does everything that we wanted it to. It’s worked so well that we have only needed 2.5 hours of support since go-live four months ago.”
Kieran Morgan, CFO, Airbow Systems
Robust, reliable and affordable. Adaptiv’s integration solution has changed how we do business for the better without upending our legacy applications.”